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FREQUENTLY ASKED QUESTIONS
ABOUT THE PRODUCTS
1.
Where are the products made?
All our products are designed and crafted here in the Philippines.
2.
Are the wallets water-resistant?
The Quick Flip Wallet and the Bi-Fold Wallet are made from a water-resistant material, which makes them immune to water damage, but they are not designed to keep water off the cash and cards you put inside.
3.
How can I clean the wallets?
You can dampen a cloth with cold water and wipe off the dirt from the surface of Rock Paper (not on the wool).
4.
How often do you re-stock sold-out items?
Some items take days, some items take weeks to make a batch.

SHIPPING & HANDLING
1.
How is the product sent?
We send the orders via Xend and LBC. For International orders, we send the orders via PhilPost.
2.
What are the payment methods?
We accept BDO Bank deposit and Paypal. But for international orders, we only accept Paypal.
3.
Do you ship internationally?
Yes we do. We’ll compute the shipping fee manually, and send it together with the confirmation email.
4.
What happens if we sent the wrong item/s?
This rarely happens but if it does, please return it to us within 15 days. Don’t worry, we’ll cover the shipping expense to replace the item.

PAYMENT AND PROCESSING
For Banco do Oro (BDO) Bank Deposit:
1. The BDO Bank account details will only be sent to you when your order has been successfully placed.
2. Your ordered items will only be reserved up to 3 working days. Please make your payment and send a proof of purchase within the 3 days to complete your order.
3. Once paid, please send the proof of payment (either a photographed, scanned, or screenshotted copy of the deposit slip) to orders.roccawallet@gmail.com
4. Your ordered item/s will be scheduled for delivery the day after your payment has been verified.
* Only available for orders within the Philippines
* Please allow 2 to 5 working days for shipping within Metro Manila, and 4 to 7 working days for Provincial shipping. Your orders will be shipped via Xend or LBC.
For Paypal and Credit Card (via Paypal) Payments:
1. The Paypal payment button will only be sent to you when your order has been successfully placed.
2. Your ordered items will only be reserved up to 3 working days. Please make your payment and send a proof of purchase within the 3 days to complete your order.
3. Once paid, please send the proof of payment (screenshot of the payment transaction) to orders.roccawallet@gmail.com
4. Your ordered item/s will be scheduled for delivery the day after your payment has been verified.
* Please allow 2 to 5 working days for shipping within Metro Manila, and 4 to 7 working days for Provincial shipping. Your orders will be shipped via Xend or LBC. For international orders, delivery duration varies depending on your country and will be indicated after you have placed your order.
Cash on Delivery Payments:
* Sorry, but this option is currently unavailable.